Privacy Policy

Name: Calibre Studio, part of Calibre Audio

Address: New Road, Weston Turville, Aylesbury, HP22 5XQ

Phone Number: 01296 432339

E-mail: Studio@calibre.org.uk

Calibre Studio website: www.studio.calibre.org.uk

Calibre Studio website: www.calibreaudio.org.uk

Calibre Audio is a charity registered in England and Wales (286614) and Scotland (SC051461).
A company limited by guaranteed in England and Wales (1701585)

This Privacy Notice was published on 12 September 2023 and covers the activities of Calibre Studio. Please go to www.calibreaudio.org.uk/legal/privacy for the charity’s full Privacy Policy.

The type of personal information collected by Calibre Studio

We currently collect and process the following information:

  • Personal information including:
  • Name
  • Contact details
  • The type of business you are engaged in
  • Details of any contact preferences you have communicated to us
  • Notes relating to our relationship with you, eg:
  • Correspondence between you and Calibre Studio/Calibre Audio
  • Your Calibre Studio payment history
  • Voice, video, data and photographic files if these are required for your Calibre Studio project.
  • We also collect and store information about your device and your visits to the Calibre Studio website such as your geographical location, browser type, referral source, length of visit and number of page views. See more in the “Cookies” section below.
  • We collect an IP address from all visitors to our Site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyse trends, and gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content.

These lists are not exhaustive, but are intended to give an indication of the sort of information we collect.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To make a booking request for Calibre Studio
  • To request a quote for the completion of a project using Calibre Studio
  • To complete a Calibre Studio project
  • These lists are not exhaustive, but are intended to give an indication of the sort of information we collect.

  • We collect an IP address from all visitors to our Site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyse trends, and gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content.

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • From a third party in order to complete your project

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • Make and administer a Calibre Studio booking
  • Provide a quote for a Calibre Studio project
  • Carry out requested tasks in order to complete a project
  • Send invoices
  • Notify you of offers and studio availability

We may share this information with Calibre Audio employees and/or third parties if required to complete your project.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Consent – we obtain explicit consent to use your personal information for a particular purpose, for example to send you direct marketing by email. You are able to remove your consent at any time. You can do this by contacting Studio@calibre.org.uk

(b) Contractual obligation – in order to perform our obligations under a contract that we have entered into with you to provide goods or services.

(c) Legal obligation – where we are under a legal obligation to process your information eg keeping required financial records

(d) Legitimate interest Personal information may be legally collected and used if it is necessary for a legitimate interest of the organisation or a third party using the personal information, as long as its use is fair and does not adversely impact the rights of the individual concerned. When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair. Our legitimate interests include:

  • Administration and operational management, including responding to solicited enquires, providing information that you have requested, research, events management, checking your preferences so we can communicate with you according to your wishes, the administration of volunteers and employment and recruitment requirements.

How we store your personal information

Your information is securely stored.

The personal information you provide is stored securely on our systems and will be kept in accordance with our Data Retention Policy.

The criteria used to determine the period of storage of personal information is: (i) the respective statutory retention period; (ii) our contractual and/or business relationships with you; (iii) (potential) disputes; and (iv) any guidelines issued by relevant supervisory authorities. After expiration of that period, the corresponding information is routinely deleted, as long as it is no longer necessary for the fulfilment of a contract, the initiation of a contract or to protect or defend our position or that of a third party. If you have any questions about retention periods, please contact us.

Audio or video files associated with your project will be stored securely on our systems for a period of up to a year after which it will be deleted.

Use of Cookies

We use cookies to personalise content, ads and to analyse our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. For example, when you give consent to cookies, we share information with Google who detail how they use your data on the Google Privacy and Terms site: How Google uses information from sites or apps that use our services – Privacy & Terms – Google. You can find more information about our use of Cookies in our Cookies Policy.

Your data protection rights

Under privacy laws, you have rights relating to your personal information. You have a right to the following:

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) to request access to the personal information we hold about you;

(b) to request that we rectify or erase your personal information;

(c) to request that we restrict or block the processing of your personal information;

(d) under certain circumstances, to ask us to port personal information about you that you have provided to us to you or a third party; and

(e) where we previously obtained your consent, to withdraw consent to processing your personal information.

To exercise these rights, contact us on Studio@calibre.org.uk. Please be aware that we may be unable to provide these rights to you under certain circumstances, such as if we are legally prevented from doing so or can rely on exemptions.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Studio@calibre.org.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk